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Booking Information

Enjoy your active vacation in our wonderful Gerlos apartments and learn lots of interesting facts related to your stay. If you have questions, please don’t hesitate to contact us!


Price information & Interesting facts

  • Service: We offer Room- & bread service, change of towels 1 times a week, on order we fill your refrigerator for the first breakfast. We also offer sauna, steam bath, solarium, children's playroom, lounge (DVD, PlayStation, Library, Internet station).
  • Bed linen: changed free of charge if you are staying more than one week.
  • Towels: towels are changed weekly on Wednesdays. We would also happy to provide you with fresh towels every day, for which there is a charge of € 0.60 per towel.
  • Sauna and steam bath are available for you to use every day free of charge, with towels included.
  • Internet: We invite you to use our Surf Station located in the "Gerlos Pearl" lounge.  There is also a wireless access point in your apartment.
  • Ski bus: free, stops right in front of the house. Just a 2-minute drive to the cable car.
  • Arrival: Your apartment is available for check-in after 3:00 pm.
  • Departure: We ask that you vacate your apartment by 10 am on your departure day.
  • When placing your reservation we ask you to make a deposit of 40% of the total amount.
    On arrival we ask for a deposit of € 300 per apartment.
  • Payment: We accept cash and following credit cards: Visa & Mastercard or EC bank card.
  • Our bank info: 
    Volksbank Zell am Ziller, Branch N°: 42390, Account N°: 62 000 1020
    Swift Code (BIC): VBOE AT WW INN | IBAN: AT28 4239 000 62 000 1020
  • Cancellation fees: Austrian Hotel Contracting Regulations will apply.
    If canceled or modified up to 30 days before date of arrival no penalties will apply.
    If canceled or modified up to 7 days before date of arrival 70% of the total price of the reservation will be charged .
    If canceled or modified later or with advanced departure and no-shows, the full amount will be charged .
  • Travel cancellation insurance: we recommend travel cancellation insurance, which includes cancellation costs and additional charges for late arrivals or unintentional vacation extension, vacation interruption, and search and rescue costs. 

ADDITIONAL COSTS IN WINTER

  • Final cleaning: € 100,-
  • Local tax: € 1,80 per person (kids up to 14 years free)
  • Extra bed: € 38,- per day
  • Change of towels: € 0,60 per towel
  • Pets: not permitted in each apartment

ADDITIONAL COSTS IN SUMMER

  • Final cleaning: € 50,-
  • Local tax: € 1,80 per person (kids up to 14 years free)
  • Extra bed: € 15,- per day
  • Change of towels: € 0,60 per towel
  • Pets: we are pet friendly. Your pet (up to 10 kg) is welcome here, extra charge, pre announcement necessary
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